Headquarters: The Gambia

Regional Location: Atlanta, GA

Habari and Asante!

Hello and Thank you!
Contact us and we’ll get back to you within 24 hours.

FREQUENTLY ASKED QUESTIONS

Which payment methods are accepted in the Online shop?

We accept VISA, PayPal, MasterCard and Stripe. With Stripe, we can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What is your return policy?

We don’t accept returns, exchanges, or cancellations but please contact us if you have any problems with your order.

How long will delivery take?

Domestic

We currently ship via USPS, and are always trying to find the best, cost-effective shipping opinions available for our customers.

Estimated shipping time:

  • Most items ordered via Standard Delivery (USPS Retail ground) will arrive within 5-7 business day.
  • Medial mail will arrive within 3-7 business days.
  • Want it in a hurry? Priority Delivery is available for an extra charge.

International

Estimated shipping time:

  • Europe: 6-10 business days
  • North Africa and the Middle East: 6-10 business days
  • Sub-Saharan Africa: 6-10 business days

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method chosen.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

What is your Privacy Policy?

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order;
  • To fulfill your order; and
  • For legal reasons (like paying taxes).

Refer to our Full Privacy policy and Terms and Conditions for more information.

Do you charge sales tax?

When you place your order online, we estimate the tax and include that estimate in the Grand Total Summary for your convenience..

How secure is shopping in the Online shop? Is my data protected?

As our Guest, you can shop with confidence. Absolutely no need for concern about the safety of sending us your information. 

The VaultPress software, built for WordPress-powered sites and shops, provides multiple levels of protection and support, including:

  • Daily security scans to ensure all is well, no suspicious code is active on your server, and no data has been compromised.
  • Our payment service uses 256 bit SSL (secure socket layer) encryption. This is the STRONGEST and safest type of encryption currently available for the Web.

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